Returns & Exchanges

We want you to be fully satisfied with your Zwift Ride Smart Frame; if you are not, you may return your hardware within 30 days of delivery for a full refund. All returned items must be in their original packaging and include all components to be eligible for processing.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select your order to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Pack Your Hardware

  Carefully disassemble the Smart Frame and place it back into its original protective packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned frame, we will process your refund to the original payment method within 7 to 10 business days.